What role does customer satisfaction play in your decision to utilize the health care facility in the future based on the findings?

What role does customer satisfaction play in your decision to utilize the health care facility in the future based on the findings?

Question Description
I need help with a Health & Medical question. All explanations and answers will be used to help me learn.

HCA375
Discussions
Week 2 – Discussion
Comparative Performance

For this discussion, you are tasked with comparing two hospitals, one that is considered a safety-net hospital (public hospitals who care for a large segment of the population who are uninsured or underinsured) and one hospital from a more affluent area in the state where you live.

Visit The Joint Commission: Quality Check (Links to an external site.)Links to an external site..
Take the following steps to find two hospitals:

Enter a city and state, and then select Locate.
A list of hospitals for that city and state will populate on the page. Select View Report.
Select View Accreditation History. Next, select the most recent Quality Report, which will open as a PDF document. Scroll down to the pages that list the National Patient Safety Goals and then the National Quality Improvement Goals. Choose one from either list.
If you choose a National Patient Safety Goal,
State the goal and the procedure(s) indicated in the Organization Should
Discuss the implications to the patient, staff (physicians, nurses, medical assistance, pharmacists, etc.) and hospital if the health care professional fails to follow the procedure indicated.
If you choose a Quality Improvement Goal,
State the measure and explanation of that goal.
Discuss how the hospital can improve their performance to meet the target.
Repeat the above steps for a second hospital. Reminder, one hospital should be a safety-net hospital and one should serve an affluent community.
Next, compare and contrast the differences between the two facilities. After review of the two hospitals, discuss your opinion about the reasons these hospitals could have disparities.
Your initial post should be 250 to 300 words and utilize at least one scholarly source from the Ashford University Library to justify your recommendations for improvement. Cite all sources in APA format as outlined in the Ashford Writing Center’s Introduction to APA (Links to an external site.)Links to an external site.. The Research, Keywords, Databases: An Overview (Links to an external site.)Links to an external site. video tutorial is available to help you become more familiar with the library database search features and how to generate keywords.

Guided Response: Choose two classmates, and respond as a patient who has experienced the issue identified in your classmates’ posts. Answer the questions listed below. Your guided response posts should be a minimum of five well-developed sentences.

What role does customer satisfaction play in your decision to utilize the health care facility in the future based on the findings?
What would you expect as the patient? Explain your answer.
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Discussion Comparative Performance

Discussion Comparative Performance

You must proofread your paper. But do not strictly rely on your computer’s spell-checker and grammar-checker; failure to do so indicates a lack of effort on your part and you can expect your grade to suffer accordingly. Papers with numerous misspelled words and grammatical mistakes will be penalized. Read over your paper – in silence and then aloud – before handing it in and make corrections as necessary. Often it is advantageous to have a friend proofread your paper for obvious errors. Handwritten corrections are preferable to uncorrected mistakes.

Use a standard 10 to 12 point (10 to 12 characters per inch) typeface. Smaller or compressed type and papers with small margins or single-spacing are hard to read. It is better to let your essay run over the recommended number of pages than to try to compress it into fewer pages.

Likewise, large type, large margins, large indentations, triple-spacing, increased leading (space between lines), increased kerning (space between letters), and any other such attempts at “padding” to increase the length of a paper are unacceptable, wasteful of trees, and will not fool your professor.

The paper must be neatly formatted, double-spaced with a one-inch margin on the top, bottom, and sides of each page. When submitting hard copy, be sure to use white paper and print out using dark ink. If it is hard to read your essay, it will also be hard to follow your argument.


 

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